{"id":2436,"date":"2023-12-17T23:51:43","date_gmt":"2023-12-17T23:51:43","guid":{"rendered":"https:\/\/flex.huisarts-kappeyne.nl\/feedback-2\/"},"modified":"2023-12-18T00:07:03","modified_gmt":"2023-12-18T00:07:03","slug":"feedback","status":"publish","type":"page","link":"https:\/\/www.huisartsen-frederikhendrik.nl\/en\/feedback\/","title":{"rendered":"Feedback"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Header image&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||20px||false|false&#8221; global_module=&#8221;654&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code module_id=&#8221;header-image&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"image middenboven\" style=\"background-image:url(\/wp-content\/themes\/Divi-child\/images\/flexdokters-placeholder.jpg);\"><\/div>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;2px||1px|||&#8221; global_module=&#8221;1085&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;28px||0px|||&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;5px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: flex;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#&#8221; button_text=&#8221;Read this text aloud&#8221; admin_label=&#8221;Play text&#8221; module_class=&#8221;play-audio grey-button&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|15px|||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;#&#8221; button_text=&#8221;Enlarge this text&#8221; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Enlage text&#8221; module_class=&#8221;font-size-increase grey-button&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;INTROTEKST&#8221; module_class=&#8221;introduction-text&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Titel&#8221; module_class=&#8221;this-text-to-speech&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]\n<h1>Feedback or complaint<\/h1>\n[\/et_pb_text][et_pb_text admin_label=&#8221;tekst&#8221; module_class=&#8221;intro tekst this-text-to-speech&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<p><p>We believe it is important that we can help you properly and that you are satisfied with our care. Despite our good intentions and efforts, you may feel that we have approached or treated you carelessly or incorrectly.<\/p>\n<p>We would like to hear from you if you are not satisfied and invite you to discuss this with us. You can do this by sending an email to <a href=\"mailto:klachten@huisartsen-frederikhendrik.nl\">klachten@huisartsen-frederikhendrik.nl<\/a>. We will then be happy to discuss the problem with you. This usually solves a lot.<\/p>\n<p>If we cannot jointly reach a satisfactory solution for you, you can submit a written complaint to the independent complaints committee of the <a href=\"https:\/\/www.skge.nl\/patienten\/\">SKGE<\/a>. There are no costs associated with the complaints procedure.<\/p>\n<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Footer information&#8221; module_class=&#8221;praktijkinformatieBlock&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; global_module=&#8221;503&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F2F2F2&#8243; width=&#8221;95%&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;right&#8221; custom_padding=&#8221;130px|75px|0px|170px|false|false&#8221; custom_padding_tablet=&#8221;||25px||false|true&#8221; custom_padding_phone=&#8221;25px|30px|25px|30px|true|true&#8221; border_radii=&#8221;off|300px|||&#8221; border_radii_tablet=&#8221;&#8221; border_radii_phone=&#8221;off|0px|||0px&#8221; border_radii_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code admin_label=&#8221;Code&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1200px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h2>Practical Information<\/h2><p>All consultations by patients with a Dutch health insurance are invoiced directly to the insurer. You can find the rates on the website of the Dutch Healthcare Authority, the NZa.<\/p>\n<p>Our practice is accredited. This means that you can trust that the practice is well organised. It also means that the practice continues to develop in order to be able to help you better and better. Read more <a href=\"https:\/\/npacertificering.nl\/voor-patienten\/\" target=\"_blank\" rel=\"noopener\">here<\/a> (in Dutch).<\/p>\n<p><a href=\"https:\/\/npacertificering.nl\/voor-patienten\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2690\" src=\"https:\/\/www.huisartsen-frederikhendrik.nl\/wp-content\/uploads\/sites\/22\/2024\/03\/NPA_NHG-PA_beeldscherm_02-300x169-1.jpg\" alt=\"\" width=\"300\" height=\"169\" \/><\/a><\/p>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F2F2F2&#8243; width=&#8221;95%&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;right&#8221; custom_padding=&#8221;50px|100px|100px|175px|false|false&#8221; custom_padding_tablet=&#8221;|0px|100px|170px|false|false&#8221; custom_padding_phone=&#8221;25px|30px|25px|30px|true|true&#8221; border_radii=&#8221;off||||300px&#8221; border_radii_tablet=&#8221;&#8221; border_radii_phone=&#8221;off|0px|||0px&#8221; border_radii_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code admin_label=&#8221;Code&#8221; module_class=&#8221;praktijkinformatieBlock&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h6>Huisartsen Frederik Hendrik<\/h6><ul class=\"no-bullets\"><li>Frederik Hendrikstraat 47<\/li><li>1052 HK Amsterdam<\/li><\/ul><div class=\"et_pb_button_module_wrapper\"><a class=\"et_pb_button\" href=\"en\/contact\">Contact us<\/a><\/div>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code module_class=&#8221;openingstijden&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;25px||||false|false&#8221; custom_margin_phone=&#8221;25px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<h6>Opening hours<\/h6><table><tr><td>Monday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Tuesday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Wednesday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Thursday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Friday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Saturday<\/td><td>Closed<\/td><\/tr><tr><td>Sunday<\/td><td>Closed<\/td><\/tr><\/table>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p><div class=\"image middenboven\" style=\"background-image:url(\/wp-content\/themes\/Divi-child\/images\/flexdokters-placeholder.jpg);\"><\/div>Feedback or complaint<p><p>We believe it is important that we can help you properly and that you are satisfied with our care. Despite our good intentions and efforts, you may feel that we have approached or treated you carelessly or incorrectly.<\/p>\n<p>We would like to hear from you if you are not satisfied and invite you to discuss this with us. You can do this by sending an email to <a href=\"mailto:klachten@huisartsen-frederikhendrik.nl\">klachten@huisartsen-frederikhendrik.nl<\/a>. We will then be happy to discuss the problem with you. This usually solves a lot.<\/p>\n<p>If we cannot jointly reach a satisfactory solution for you, you can submit a written complaint to the independent complaints committee of the <a href=\"https:\/\/www.skge.nl\/patienten\/\">SKGE<\/a>. There are no costs associated with the complaints procedure.<\/p>\n<\/p><h2>Practical Information<\/h2><p>All consultations by patients with a Dutch health insurance are invoiced directly to the insurer. You can find the rates on the website of the Dutch Healthcare Authority, the NZa.<\/p>\n<p>Our practice is accredited. This means that you can trust that the practice is well organised. It also means that the practice continues to develop in order to be able to help you better and better. Read more <a href=\"https:\/\/npacertificering.nl\/voor-patienten\/\" target=\"_blank\" rel=\"noopener\">here<\/a> (in Dutch).<\/p>\n<p><a href=\"https:\/\/npacertificering.nl\/voor-patienten\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2690\" src=\"https:\/\/www.huisartsen-frederikhendrik.nl\/wp-content\/uploads\/sites\/22\/2024\/03\/NPA_NHG-PA_beeldscherm_02-300x169-1.jpg\" alt=\"\" width=\"300\" height=\"169\" \/><\/a><\/p>\n<h6>Huisartsen Frederik Hendrik<\/h6><ul class=\"no-bullets\"><li>Frederik Hendrikstraat 47<\/li><li>1052 HK Amsterdam<\/li><\/ul><div class=\"et_pb_button_module_wrapper\"><a class=\"et_pb_button\" href=\"en\/contact\">Contact us<\/a><\/div><h6>Opening hours<\/h6><table><tr><td>Monday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Tuesday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Wednesday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Thursday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Friday<\/td><td>08:00 to 17:00<\/td><\/tr><tr><td>Saturday<\/td><td>Closed<\/td><\/tr><tr><td>Sunday<\/td><td>Closed<\/td><\/tr><\/table><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_searchwp_excluded":"","inline_featured_image":false,"footnotes":""},"class_list":["post-2436","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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